Terms of booking

Who we are

ATS Avant Transport Solutions is a licensed private hire operator (Private hire operator licence no. TBC). All journeys must be pre-booked through our website, by phone or by message.

Quotes and prices

Every journey is priced individually. You request a quote online or by phone, and we send you a price by email and text. Nothing is booked until you accept the quote, and you can withdraw a request at any time before then.

Your quote includes the journey as described and any airport charges we know about. Waiting time beyond the agreed allowance (30 minutes after an airport arrival) and changes you ask for on the day, extra stops or a different destination, may change the price.

Payment

Payment is agreed with your quote, typically paid to the driver on the day, or invoiced to a business account. [Business to confirm accepted payment methods.]

Cancellations & refunds

Once you have accepted a quote you can cancel free of charge up to 2 hours before your pickup time using the link in your confirmation.

Cancellations within that window, or if the driver arrives and cannot find you after the free waiting time, may be charged. [Business to confirm the late-cancellation / no-show charge.]

Passengers & luggage

Please tell us the correct number of passengers and bags so we can send a suitable vehicle. Children must use an appropriate child seat where required by law, add these when you book.

Drivers may refuse to carry anyone who is abusive or whose behaviour puts safety at risk. A cleaning charge may apply for soiling. [Business to confirm amount.]

Lost property

Call us on 0115 773 0555 and we'll check with your driver.

Complaints

We want to get things right. Contact info@avanttransport.co.uk and we'll respond within [x] working days. You can also contact the licensing authority that issued our operator licence.